One user reported his machine did not let him log on after the recent update. I checked several logs to find out the Nvidia driver was not installed correctly. This message is found on /var/crash/nvidia-415. Title: nvidia-415 415.27-0ubuntu0~gpu16.04.1: nvidia-415 kernel module failed to build I tried to use several differentContinue Reading

One user updated his Scientific Linux 7 recently. The version of Samba was upgraded from 4.4 to 4.8. The samba service was not running smoothly after that. One strange problem is that some people could access the samba share, but some could not. You can see the following messages inContinue Reading

A user reported that a certain PHP script stopped working on the server. The error messages are: Traceback (most recent call last): File “”, line 1, in File “/usr/lib/python2.7/site-packages/requests/”, line 65, in get return request(‘get’, url, **kwargs) File “/usr/lib/python2.7/site-packages/requests/”, line 49, in request response = session.request(method=method, url=url, **kwargs) File “/usr/lib/python2.7/site-packages/requests/”,Continue Reading

We helped our users with a particular problem with Outlook for Windows. The symptoms are the same. It usually happens after the users changed their passwords. When they open Outlook after the password change, it would stuck on the splash screen and you never get a chance to enter yourContinue Reading