We have several Exchange shared mailboxes that we use to get support emails. It’s easy to set them up on Outlook 2007 or 2010. When we got Outlook 2011, however, we were unable to figure out how to open the shared mailboxes because the user interface had been changed again.
Here is how to open shared mailboxes on Outlook 2011, in case you have trouble finding the instructions.
- Click on Tools -> Accounts.
- Select your account and click on the Advanced… button on the lower right corner.
- Click on Delegates on the top.
- Click on the plus sign (+) under People I am a delegate for: list box to add your shared mailboxes.