How to Configure an Apple TV to Use MSCHAPv2

When I was setting up an Apple TV to connect to our work’s WiFi network, I got this message saying:

There was a problem connecting to the network. The network you’re attempting to join requires you to install a profile on your Apple TV. For more information, go to

If you check the link, it actually does not give you enough information to install a profile on your Apple TV. After further search, I finally found out how to do it. Here are the steps:

  • Open App Store and search for Apple Configurator 2
  • Install Apple Configurator 2
  • Open Apple Configurator 2
  • Click on File -> New profile to create a new profile
  • In the general section, give your profile a name.
  • Click on the Wi-Fi section and fill in the information like in the screenshot. Note that the MSCHAPv2 option will only show if you have the TTLS box checked.
  • Click on File -> Save to save the profile
  • Connect the Apple TV to your computer using a USB cable
  • Double click on the Apple TV in Apple Configurator 2 to open it
  • Click on Actions -> Add -> Profiles and select the profile created earlier
  • Close the Window and disconnect Apple TV
  • Reboot Apple TV and try to connect to the Wi-Fi network

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