One user bought a Lenovo IdeaCentre computer. It came with an Intel Core i7 6th gen processor, one 120GB SSD and 1TB HDD at a goodÂ price. We helped him install Windows 7 on it. The machine was stable when I worked on it, but the user reported it crashed repeatedly when he tried to use it. The machine usually crashed with this message:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: hal.dll
If you look at the log, you can see this:
Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 6/2/2016 9:17:02 PM Event ID: 1001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: mycomputer Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000004, 0xfffffa800df4b8d8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 060216-10140-01.
I googled for information and a lot of people are saying this is a hardware problem. I did some hardware diagnostic tests, but I didn’t find anything wrong with the system. I then checked Lenovo’s site for driver updates and applied all available updates. After all the updates are applied, the system is still crashing.
I then tried out several drivers, and finally found out what’s wrong with the system. The problem was due to a video card driver. The video card driver was downloaded from Lenovo, but it’s causing the system to crash. I installed an updated version of the driver from Nvidia and the problem went away.
This is the link for the driver download on nvidia.com.
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