Remote Desktop Connection Crashes a Windows XP Computer

July 22, 2009 amida168 Windows 8

Another day, another strange problem. Thankfully, it did not take me a long time to figure it out. We have a Dell Precision T3400 workstation. Whenever we tried to connect to it using Remote Desktop, it freezes and the only way to get it back is to reset it.

I checked the logs and the only thing related to the problem is a log entry about TermService.

Event Type:    Error
Event Source:    TermService
Event Category:    None
Event ID:    1006
Date:        7/22/2009
Time:        10:54:23 AM
User:        N/A
Computer:    TEST
Description:
The terminal server received large number of incomplete connections.  The system may be under attack.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 98 03 21 63               ˜.!c

Before doing more diagnostics, I decided to do the regular maintenance first. I ran Windows Update and found that there is a newer version of the graphic card driver. BTW, this computer has a NVIDIA Quadro FX 570. After the graphic card driver was updated, I was able to use remote desktop client to connect to it again.

This case reminded me about a similar case. A computer I were working on got a BSOD after I disconnected the remote desktop session. The BSOD also indicated the offending component is part of the ATI graphic driver. So, if you have a problem with remote desktop connection, you might want to update the graphic card driver first.

  • Shane Smith

    Thank you!!! I have a Dell T3500 that one of my user just got and I had the exact same problem. New video drivers fixed the issue. The Dell drivers caused RDC to crash but the nvidia drivers worked fine. Thanks!!!!

  • Sodalis

    Good fix! I had a Dell T3400 with nVidia Quadro NVS 290 video drivers and windows XP which was freezing as soon as I connected from a Vista machine. I would have to do a cold reboot on the T3400. Updating the drivers from the nVidia site did the trick!

  • Marc

    Thank you sooo much guys for this fix. I have been struggling for several days till I finally hit this page and this was the ‘real’ solution .. We had a Precision 5400 with a NVidia Quadro 290 and after re-installing the updated driver from the NVidia web site I was able to remote desktop … Great fix … and Thanks for the posting

  • Jason

    I had the same issue on a T3400 with an NVidia NVS 290. After I updated the drivers from Nvidia.com, RDP worked great.

  • After months of struggle, this fixed my issue with RDP just not working…

    http://social.microsoft.com/Forums/en/whssoftware/thread/c41fb638-c422-45e6-8618-1cd37a5e1b81

  • Rich

    Dude you rock! I was pissed at M$oft for pushing an update that broke my ability to RDP in from work. You’re a lifesaver!

  • PT

    Many thanks!!!!!
    It really fixed the issue.
    But I am not sure what caused the problem as I didn’t do any upgrade or installed anything new in my machine.

    • amida168

      The problem is that Dell ships a version of the video card driver that’s crashing the computer.

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